q897 Terms and Conditions — Know Before You Play

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and q897 ("the Platform", "we", "us"). By accessing, registering on or using q897 in any capacity, you confirm that you have read, understood and agreed to these Terms in their entirety.

These Terms apply to all services offered through the q897 website and mobile application, including sports betting, live casino, fish games, bingo, and all associated account, deposit and withdrawal functions.

Your continued use of q897 following any update to these Terms constitutes acceptance of the revised version. We recommend reviewing this page periodically to remain informed of any changes.

2 Account Registration

To access any real-money feature of q897, you must register an account and provide accurate, complete and current information. You are required to:

• Provide a valid name, contact information and date of birth that matches your identity documents.
• Create a secure, unique password and not share it with any other person.
• Maintain only one account across the q897 platform at any time.
• Update your account information promptly if any details change.

q897 reserves the right to request identity verification documents at any point — this is standard practice across online gaming platforms and is primarily to protect your account from unauthorised access. Failure to provide requested documents within a reasonable timeframe may result in temporary restrictions on withdrawals.

You are solely responsible for all activity conducted through your account. Do not share your login credentials with anyone, including friends or family members.

3 Age Verification

q897 is strictly an 18+ platform. No person under the age of 18 is permitted to register, deposit or participate in any game or betting activity on q897.

By registering, you confirm that you are 18 years of age or older. q897 may at any time request proof of age in the form of a CNIC, passport or other government-issued identification. If a player is found to be underage:

• Their account will be immediately closed.
• All betting activity will be voided.
• Any remaining balance may be returned to the original deposit method after verification of the source, net of any bonuses received.

If you are aware of a minor accessing the platform, please contact us through the details provided in Section 14.

4 Deposits & Payments

All deposits on q897 are processed in Pakistani Rupees (PKR). The following payment methods are currently supported:

Deposits must come from a payment method registered in your own name. q897 does not accept deposits from third-party sources. Any deposit found to originate from a payment method that does not belong to the account holder may be reversed.

q897 does not charge a fee on deposits, though your payment provider may apply their own transaction charges — please check with your provider directly.

5 Withdrawals

You may request a withdrawal of your available balance at any time through the Withdrawal page. Withdrawals are subject to the following conditions:

• Your account must be verified before any withdrawal is processed.
• Withdrawals must be made to a payment method registered in your name — the same method used for your most recent deposit is preferred.
• Any active bonus funds subject to wagering requirements are not available for withdrawal until the requirements are met.
• Minimum and maximum withdrawal amounts apply and are displayed within the Withdrawal section of your account.

Processing times vary by method: JazzCash and Easypaisa withdrawals typically complete within 15 minutes during normal hours. Bank transfers and Raast may take up to a few hours. q897 aims to process all withdrawal requests within 24 hours of approval.

q897 reserves the right to carry out additional verification checks on large withdrawal requests. This is a standard anti-fraud measure and is not a reflection on any individual player's account standing.

6 Bonuses & Promotions

q897 offers promotional bonuses including welcome bonuses, deposit match offers, free credits and VIP rewards. All bonuses are subject to the following general conditions:

• Wagering requirements: Bonus funds must be wagered a specified number of times before they or any associated winnings become withdrawable. The exact multiplier is stated in each promotion.
• Time limits: Most bonuses carry an expiry period. Bonus funds not used or requirements not met within the stated period will be forfeited.
• Game restrictions: Some bonuses may only be valid for use on specific game categories. Live casino, sports betting and fish games may carry different contribution rates toward wagering requirements.
• One bonus at a time: Unless stated otherwise, only one active bonus may be in use at any given time.

Bonuses are intended for personal recreational use only. Systematic or professional exploitation of promotional offers — including through coordinated staking across multiple accounts — is prohibited and may result in forfeiture of bonus and associated winnings.

7 Betting & Gaming Rules

The following rules apply to all betting and gaming activity on q897:

• Bets are final once confirmed on the bet slip. You may not cancel or amend a bet after it has been accepted by the system, except where a cash-out option is available and exercised before event settlement.
• Odds and prices may be updated at any time before a bet is confirmed. The odds displayed on your confirmed bet slip are the odds that will be applied to your settlement.
• Void events: If a sporting event is cancelled, abandoned or declared void and no official result is issued by the governing body, bets on that event will be voided and stakes returned.
• Error prices: If a manifest error results in odds being offered at a price clearly inconsistent with the true market price, q897 reserves the right to void bets placed at that price.
• Maximum payout limits apply per bet and per day and are displayed within the betting interface. q897 is not obligated to pay out beyond the stated maximum even if the calculated return would exceed it.

Game-specific rules for fish games, bingo, live casino and esports are provided within each game section of the platform. Players are encouraged to familiarise themselves with these rules before playing.

8 Prohibited Conduct

The following actions are strictly prohibited on q897 and may result in immediate account suspension, voiding of bets and forfeiture of balances:

• Using automated software, bots or scripts to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Deliberately exploiting software errors, game glitches or pricing anomalies.
• Providing false registration information or impersonating another person.
• Attempting to launder money or use the platform for any illegal financial activity.
• Registering multiple accounts or allowing another person to use your account.
• Engaging in any form of harassment, abuse or threatening behaviour toward q897 staff or other players.

9 Responsible Gaming

q897 is committed to providing a safe and enjoyable environment for adult players. The platform offers tools to help you stay in control of your gaming activity:

• Deposit limits: Set daily, weekly or monthly caps on how much you can add to your account.
• Session time reminders: Receive notifications when you have been playing for a set period.
• Self-exclusion: Voluntarily suspend your account for a defined period if you feel you need a break.

These tools are available through the Responsible Gaming section of your account settings. q897 encourages all players to set limits proactively — not just when play starts to feel out of control.

Gaming is entertainment. It should be funded only from money you can comfortably afford to lose as a leisure activity. If gaming is affecting your finances, relationships or mental wellbeing, please use the self-exclusion tools and consider seeking independent support.

10 Intellectual Property

All content on the q897 platform — including but not limited to the brand name, logo, website design, game graphics, text, software and data — is the intellectual property of q897 or its licensed content providers.

You may not copy, reproduce, distribute, modify or create derivative works from any q897 content without prior written permission. Unauthorised use of q897's intellectual property may result in account termination and legal action.

11 Limitation of Liability

q897 provides its platform on an "as available" basis. While we make reasonable efforts to ensure uptime and reliability, we cannot guarantee uninterrupted access at all times. q897 will not be liable for:

• Losses arising from platform downtime, technical errors or delays beyond our reasonable control.
• Losses resulting from a player's own decisions, including betting outcomes.
• Indirect, consequential or punitive damages of any kind.
• Loss of data resulting from events outside q897's control.

In all circumstances, q897's total liability to any player shall not exceed the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12 Privacy & Data

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms. By registering on q897 you consent to the collection and processing of your personal information as described in that policy.

q897 does not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors and verification providers as necessary to operate the platform and comply with anti-fraud requirements.

13 Changes to These Terms

q897 reserves the right to update or modify these Terms at any time. Where changes are material, we will make reasonable efforts to notify registered players — typically through an in-platform notification or email to your registered address.

Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you disagree with an update, you may close your account and withdraw your available balance before the changes take effect.

The date of the most recent update is displayed at the top of this page. We recommend bookmarking this page and checking it periodically.

14 Contact

If you have questions about these Terms or any aspect of your q897 account, you can reach the support team through:

• Email: [email protected] (plain text — this address does not accept file attachments for security reasons)
• In-platform support chat: Available through the q897 app and website when logged into your account
• FAQ: Many common account and platform questions are answered on the FAQ page

Response times for email queries are typically within one business day. Live chat support operates during extended hours and generally responds within a few minutes during peak periods.