q897 Privacy Policy — How We Handle Your Data

1 Introduction

q897 takes the privacy of its players seriously. This policy is written in plain language so that you understand exactly what happens to your personal information when you use the platform — not buried in legal jargon that requires a lawyer to decode.

When you register on q897, deposit funds, place a bet, play fish games or bingo, or simply browse the platform, certain information is generated or provided. This policy explains what that information is, why it is collected, how it is stored and who — if anyone — can see it.

q897 is the data controller for personal information collected through the platform. If you have questions at any point, the contact details are in Section 12.

2 Data We Collect

The following categories of personal data may be collected depending on how you use q897:

q897 does not collect sensitive personal data such as health records, ethnic origin, political opinions or religious beliefs.

3 How We Collect Data

Personal data is collected through several channels:

• Registration: When you create a q897 account, you provide your name, contact details and date of birth directly.
• Identity verification: If requested, you may upload a copy of your CNIC or other identity document. This is handled through a secure upload process.
• Deposits and withdrawals: Payment method details are collected and processed when you make financial transactions on the platform.
• Gameplay and betting: Your activity on the platform — bets placed, games played, session times — is automatically logged as part of normal platform operation.
• Device and browser data: Technical data is collected automatically through cookies and similar technologies when you access q897 via a browser or the mobile app.
• Support interactions: When you contact q897's support team, the content of that communication is retained for quality and resolution purposes.

4 How We Use Your Data

q897 uses your personal data for the following purposes:

• Account management: Creating, maintaining and securing your q897 account.
• Identity verification: Confirming that you meet the 18+ age requirement and verifying your identity before processing larger withdrawals.
• Payment processing: Handling deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and other supported PKR payment methods.
• Platform personalisation: Tailoring your experience — such as showing relevant sports markets like PSL and cricket — based on your usage patterns.
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised account access and protecting against bonus abuse or payment fraud.
• Customer support: Responding to your queries and resolving account issues efficiently.
• Platform improvement: Using aggregated and anonymised usage data to identify and fix issues and improve the overall player experience.
• Promotional communications: Sending you information about relevant offers, new features and promotions — if you have not opted out of marketing messages.
• Responsible gaming: Monitoring activity patterns to identify potential problem gaming behaviour and prompt appropriate interventions where warranted.

5 Data Sharing

q897 does not sell, rent or trade your personal data to third parties. Sharing occurs only in the following limited circumstances:

• Payment processors: Financial data is shared with payment service providers — such as mobile wallet operators and bank transfer processors — solely to complete transactions you have authorised.
• Identity verification providers: Where identity checks are required, your submitted documents may be processed by a trusted third-party verification service operating under data processing agreements.
• Technology infrastructure: q897 uses cloud hosting and platform services where your data may reside on servers operated by contracted providers. These providers are bound by strict data protection obligations.
• Legal and regulatory requirements: If required by applicable law, regulation or a valid legal order, q897 may be required to disclose certain user data to relevant authorities. This would be done only to the extent legally required.
• Anti-fraud networks: In cases of suspected fraud or money laundering, limited data may be shared with fraud prevention services to protect the platform and its legitimate users.

All third parties with whom data is shared are required to handle it securely and only for the specified purpose. They are not permitted to use your data for their own commercial purposes.

6 Cookies and Tracking

q897 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit a website or use an app.

The types of cookies used on q897 include:

• Essential cookies: Necessary for core platform functions — logging in, maintaining your session, loading your bet slip. These cannot be disabled without breaking platform functionality.
• Performance cookies: Collect anonymised data on how pages are used — load times, error rates — to help the q897 team identify and fix issues.
• Preference cookies: Remember your settings and choices to improve your experience on return visits.
• Analytics cookies: Used to understand how players navigate the platform in aggregate. This data is anonymised before analysis.

Most browsers allow you to block or delete cookies through their settings. Note that disabling essential cookies may prevent you from using core q897 features including login and payment pages.

7 Data Retention

q897 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable record-keeping obligations.

• Active account data: Retained for the full duration of your account and for a defined period after account closure.
• Transaction records: Financial and betting transaction records are retained for a minimum period consistent with standard financial record-keeping practice.
• Identity documents: Retained for a period after the end of the account relationship, as required by anti-money laundering standards.
• Support communications: Retained for a reasonable period to allow for dispute resolution and quality review, then deleted.
• Technical logs: Generally retained for a shorter rolling period and then automatically purged.

When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to any individual.

8 Data Security

Protecting your personal information is a core operational requirement for q897, not an afterthought. The following security measures are in place:

• TLS encryption: All data transmitted between your device and q897's servers is encrypted in transit using current TLS standards.
• Encrypted data storage: Sensitive personal and financial data is stored in encrypted form. Plain-text passwords are never stored — passwords are hashed using industry-standard algorithms.
• Access controls: Access to personal data within the q897 organisation is restricted to staff who need it to perform their specific job function. Access logs are maintained.
• Fraud detection systems: Automated systems monitor account activity for signs of unauthorised access and flag unusual patterns for review.
• Secure payment handling: Financial transaction data is processed through payment infrastructure that meets relevant security standards for PKR payment methods.

Despite these measures, no system is completely immune to risk. If you become aware of any unauthorised activity on your account, please contact q897's support team immediately through the details in Section 12.

9 Your Rights

You have the following rights in relation to your personal data held by q897. To exercise any of these rights, contact the support team using the details in Section 12.

• Access: You may request a copy of the personal data q897 holds about you.
• Correction: If any of your personal data is inaccurate or incomplete, you can request that it be corrected.
• Deletion: You may request deletion of your personal data subject to applicable record-keeping requirements. Note that certain data must be retained for a defined period under financial regulations.
• Objection: You may object to q897 processing your data for direct marketing purposes at any time.
• Portability: You may request your data in a structured, machine-readable format where technically feasible.
• Restriction: In certain circumstances you may request that processing of your data be paused while an issue is investigated.

Requests will be acknowledged promptly and completed within a reasonable timeframe. In some cases, identity verification may be required before processing a request to ensure the security of your data.

10 Minors

q897 is strictly an 18+ platform. The platform does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on q897 or that a minor's data has been inadvertently collected, please contact the support team immediately.

Where an underage account is identified, all associated data will be deleted and the account closed as quickly as possible. Any deposits made will be returned to the originating payment method following verification of the source.

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms.

11 Changes to This Policy

q897 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable regulations or general best practice. The date at the top of this page indicates when the policy was most recently updated.

Where changes are significant, q897 will make reasonable efforts to notify registered users — for example through an in-platform message or an email to your registered address. For smaller clarifications or corrections, the updated policy will simply be published on this page.

Continued use of the q897 platform after the effective date of any policy update constitutes your acknowledgement of the revised terms. If you disagree with any change, you may close your account and request deletion of your data in accordance with Section 9.

12 Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, you can reach the q897 team through the following channels:

• Email: [email protected] — include "Privacy" in the subject line for faster routing to the relevant team.
• In-platform support chat: Available through the q897 app and website when you are logged into your account. Support chat is typically the fastest option for routine queries.
• FAQ: The FAQ page covers common account and privacy questions and may answer your query without needing to contact the team directly.

q897 aims to acknowledge privacy-related requests within one business day and to provide a full response within a reasonable timeframe depending on the complexity of the request.